Keriya Privacy Policy

1 Introduction

Welcome to Keriya's Privacy Policy. This policy explains how Keriya collects, uses, and protects your personal information. As a responsible online gaming platform, Keriya places the highest importance on your privacy.

By using our platform, you agree to this Privacy Policy. Please read it carefully before accessing the platform. If you have difficulty understanding any part of it, feel free to reach out to our support team.

2 What types of data we collect

Keriya collects your information in several ways. The categories of data collected are detailed below:

In addition, when you contact Keriya's support team, the content of your messages and your communication history are also retained.

3 How we use your data

Keriya uses your information only for specific, lawful purposes. Under no circumstances is your data shared with advertising companies or unauthorized third parties.

• Verifying identity for account creation and management.
• Processing deposits, withdrawals, and transactions.
• Delivering promotional offers and bonuses accurately.
• Improving customer service and providing support.
• Detecting fraudulent activity and ensuring the security of the platform.
• Meeting legal obligations and regulatory requirements.
• Personalizing your platform experience and improving service quality.

4 Data Sharing & Third Parties

Keriya does not sell your data. However, limited information may be shared with trusted partners in certain situations:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Technology Partners: Limited data is shared with technology partners for the operation of Keriya's gaming software and servers.
• Legal authorities: Relevant information may be disclosed as a legal obligation in response to court orders or government investigations.
• Fraud prevention: Information may be shared with regulatory authorities to prevent money laundering or fraud.

5 Cookie Policy

Keriya uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

• Essential cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
• Functional cookies: To remember your preferences and language settings. You can disable these at any time.
• Analytics Cookies: Analyzing platform usage to improve our services. Used only with your consent.

Cookies can be managed through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

6 Data Retention Period

Keriya does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Identity data is retained for as long as the account remains active. After account closure, it is kept for a maximum of 5 years as required by regulatory obligations.
• Transaction data is retained for up to 7 years for legal and financial audit purposes.
• Support contact history is deleted 3 years after a case is resolved.
• Marketing preference data is deleted immediately upon withdrawal of your consent.

7 Your Rights

You have full control over your personal data on Keriya. You may exercise the following rights at any time:

• Right to Access Data: You can request to view what information Keriya holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may restrict how your data is used.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

8 Security Measures

Keriya employs advanced security technology to protect your data. Our security infrastructure is built across multiple layers:

• All data transfers are encrypted via SSL/TLS protocol.
• Passwords and sensitive data are stored using bcrypt hashing.
• Two-factor authentication (2FA) available for your account.
• Automatic alerts and account lock system for suspicious login attempts.
• Servers and databases undergo regular security testing.
• A 24/7 cybersecurity team is always active.

However, no online system can guarantee 100% security. Keep your account password strong and never share it with anyone.

9 Protection of Minors' Data

Keriya does not knowingly collect any information from individuals under the age of 18. Our platform is intended for adults only.

• Age verification is mandatory at the time of registration.
• If an underage user is identified, all of their data is deleted immediately.
• Parents or guardians who have concerns are welcome to contact our support team.

10 Privacy Policy Updates

Keriya may update this Privacy Policy when necessary. In the event of changes:

• You will be notified via your registered email or through the platform before any significant changes take effect.
• The date of any changes will always be displayed at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Visit this page occasionally to stay up to date with our latest policy.

11 Get in Touch

If you have any questions or concerns about this Privacy Policy, please contact Keriya's support team. We are ready to address all your queries.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: typically within 24 hours